1. Who We Are

Dissertation Master operates the website dissertationmaster.net and provides academic writing support services to students in the United Kingdom. For the purposes of UK data protection law, Dissertation Master is the data controller responsible for your personal information.

If you have any questions about how we handle your personal data, please use the contact details provided in Section 12 of this policy.

2. Data We Collect

We collect personal data in the following ways:

Information you provide directly

• Name or display name when placing an order or creating an account
• Email address for communication and account access
• Phone number, if provided for order-related communication
• Order details including subject, academic level, word count, deadline, and uploaded files
• Payment information, processed securely by our payment provider (we do not store full card details)
• Messages and communications sent via our contact forms, email, or live chat

Information collected automatically

• IP address and browser type
• Pages visited and time spent on the website
• Referring website or search term that brought you to our site
• Device type and operating system
• Cookie identifiers (see Section 8)

Information we do not collect

• We do not collect sensitive personal data such as health information, religious beliefs, or political opinions unless you volunteer this information as part of your order requirements
• We do not collect data from children under the age of 18 (see Section 10)

3. How We Use Your Data

We use personal data for the following purposes:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Contract performance — processing necessary to fulfil your order and provide the services you have requested
• Legitimate interests — to improve our services, prevent fraud, and maintain the security of our systems, where this does not override your rights
• Legal obligation — where we are required to retain or disclose data to comply with UK law
• Consent — for optional communications such as marketing emails, where you have given explicit consent

Where we rely on consent, you have the right to withdraw it at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Sharing Your Data

We do not sell your personal data to third parties. We may share limited information with trusted third parties in the following circumstances:

• Payment processors — to handle transactions securely
• Freelance academic specialists — your subject, level, and order requirements are shared with the writer assigned to your order. Personal identifying details are not shared with writers unless you choose to include them in your order materials
• Analytics and technology providers — such as website analytics tools, used to improve our service. These providers process data under data processing agreements
• Legal authorities — if required to do so by law, court order, or to protect our legal rights

We require all third parties to handle your data securely and in accordance with UK data protection law. We do not permit them to use your data for their own purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements.

Once data is no longer required, it is securely deleted or anonymised.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction — to request that we limit how we process your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights in relation to automated decision-making — to not be subject to decisions made solely by automated means that significantly affect you

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within one month. There is no charge for making a request unless it is manifestly unfounded or excessive.

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies — small text files stored on your device — to enable certain functionality, analyse website usage, and improve your experience.

You can manage or withdraw cookie consent at any time through your browser settings or via our cookie preference centre. Disabling strictly necessary cookies may affect the functionality of the website.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• Secure, encrypted connections (HTTPS/TLS) across our website
• Access controls limiting who can view personal data internally
• Secure payment processing via PCI-DSS compliant providers
• Regular review of our data handling procedures

While we take all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. If you have concerns about the security of your data, please contact us.

10. Children

Our services are intended for students aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly. If you believe a child has submitted personal data to us, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acknowledgement of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how we handle your personal data, please contact us: